Refund policy

We want you to feel confident in your purchase. Each piece is carefully produced and inspected before shipping. That said, we understand that issues can occasionally arise.

Returns

Because our products are printed and framed to order, we do not accept returns for change of mind. This helps us reduce waste and maintain the quality and integrity of our work.

However, if your order arrives damaged, defective, or incorrect, we will make it right.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Once reviewed, we will offer a replacement or a full refund, depending on the situation.

Refunds

Approved refunds will be processed to your original payment method.
Please note that it may take several business days for your bank or payment provider to reflect the refund.

Shipping Issues

We are not responsible for delays caused by shipping carriers, customs, or incorrect address information provided at checkout. Please double-check your details before placing an order.

Contact

If you have any questions about your order or this policy, please reach out to us at:

help.silentart@gmail.com