Shipping policy

Shipping Policy

Each order is produced with care and shipped as quickly as possible. Because our products are printed and framed to order, shipping times include both production and delivery.


Processing Time

All orders are made to order.
Please allow 2–5 business days for production before your order is shipped.

During peak periods, production times may vary slightly.


Shipping Times

Estimated delivery times after dispatch:

  • Europe: 3–7 business days

  • United States & Canada: 4–10 business days

  • Rest of the world: 7–14 business days

Shipping times are estimates and may vary due to carrier delays, customs processing, or local conditions.


Shipping Costs

Shipping costs are calculated at checkout and depend on your location and order details.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.


Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available.


Incorrect Address Information

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.


Delays & Lost Packages

We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
If your package appears to be lost, please contact us and we will assist where possible.


Damaged Packages

If your order arrives damaged, please refer to our Returns & Refunds Policy and contact us within 7 days of deliverywith photos of the item and packaging.


Contact

If you have any questions regarding shipping, please contact us at:
help.silentart@gmail.com